NSW Department of Customer Service43 followers558 jobs

Senior Advisor Insights

SeniorFull-timeHybridSydney NSW, AustraliaPosted 2 months agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Senior Insights Advisor position at NSW Fair Trading is an exciting opportunity to make a real difference in the NSW community. This job focuses on leading customer research initiatives and extracting valuable insights to inform strategic decisions, ultimately enhancing customer experiences. The team thrives on collaboration, innovation, and a commitment to putting customers at the center of everything they do.

You'll be responsible for

📋

Leading customer research

Leading end-to-end customer research from design to insights reporting to inform strategic decisions.
🔍

Extracting insights

Extracting meaningful insights from data sources to identify trends and opportunities for improvements.
📣

Communicating findings

Communicating complex data findings in a clear and engaging manner to diverse audiences.

Key criteria

📊

Quantitative research experience

Extensive experience designing and leading quantitative research projects.

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🔍

Data analysis skills

Proven ability to distill complex data into actionable insights.

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🗣️

Effective communication skills

Demonstrated experience translating data into engaging stories for diverse audiences.

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Meet the team

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4 criteria for this job
Quantitative research experience
Extensive experience designing and leading quantitative research projects.

View

Data analysis skills
Proven ability to distill complex data into actionable insights.

View

Effective communication skills
Demonstrated experience translating data into engaging stories for diverse audiences.

View

Stakeholder management
Proven experience collaborating with senior stakeholders in large organizations.

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