NSW Department of Customer Service41 followers524 jobs

Senior Business Analyst

SeniorFull-timeHybridAustraliaPosted 1 week agoVerified 35 minutes ago
Pending fitX of Y criteria met

About the job

The Senior Business Analyst is a vital part of the Strategic Projects Office, working closely with stakeholders to shape and support strategic initiatives from concept to delivery. This job plays a crucial role in improving business outcomes and enhancing organizational capability. The team thrives on collaboration, ensuring that initiatives are well-defined and supported throughout the delivery lifecycle.

You'll be responsible for

🤝

Facilitating stakeholder engagement

Engaging diverse stakeholders through workshops and discovery activities to gather, validate and refine business needs.
🔄

Leading process mapping

Defining current and future state processes and identifying impacts, dependencies and opportunities through process mapping and analysis.
✅

Supporting delivery assurance

Ensuring traceability from requirements through to testing, validation and implementation outcomes.

Key criteria

📊

Business analysis experience

Demonstrated experience in business analysis within complex environments.

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🗣️

Stakeholder facilitation skills

Proven capability in engaging diverse stakeholders for requirements gathering.

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🔍

Process mapping expertise

Experience leading process mapping to define current and future states.

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5 criteria for this job
Business analysis experience
Demonstrated experience in business analysis within complex environments.

View

Stakeholder facilitation skills
Proven capability in engaging diverse stakeholders for requirements gathering.

View

Process mapping expertise
Experience leading process mapping to define current and future states.

View

Project lifecycle support
Experience supporting delivery across all project lifecycle phases.

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Business analysis certification
Certification such as CBAP, CCBA, or equivalent is required.

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