NSW Department of Customer Service41 followers524 jobs

Senior Business Analyst

SeniorFull-timeHybridAustraliaPosted 1 week agoVerified 22 hours ago
Pending fitX of Y criteria met

About the job

The Senior Business Analyst is a vital part of the Strategic Projects Office, working closely with stakeholders to shape and support strategic initiatives from concept to delivery. This position plays a crucial role in enhancing business outcomes and organizational capability by ensuring that business requirements and processes are clearly defined and aligned with intended outcomes. The team values collaboration and continuous improvement, creating an environment where innovative ideas can flourish.

You'll be responsible for

🤝

Facilitating stakeholder engagement

Facilitating stakeholder engagement, workshops and discovery activities to gather, validate and refine business needs across diverse stakeholders.
🔍

Leading process mapping

Leading process mapping and analysis to define current and future state processes and identify impacts, dependencies and opportunities.
✅

Supporting delivery assurance

Supporting the delivery assurance function by ensuring traceability from requirements through to testing, validation and implementation outcomes.

Key criteria

📊

Business analysis experience

Demonstrated experience in business analysis within complex environments.

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🗣️

Stakeholder engagement skills

Proven capability in facilitating stakeholder workshops and discussions.

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🛠️

Process mapping expertise

Experience in leading process mapping and analysis activities.

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5 criteria for this job
Business analysis experience
Demonstrated experience in business analysis within complex environments.

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Stakeholder engagement skills
Proven capability in facilitating stakeholder workshops and discussions.

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Process mapping expertise
Experience in leading process mapping and analysis activities.

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Project lifecycle support
Experience supporting delivery across all project lifecycle stages.

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Business analysis certification
Certification such as CBAP, CCBA, or equivalent is required.

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