EML Group
Senior Case Manager Level 1
SeniorFull-timeHybridSydney NSW, AustraliaProfessional servicesCustomer service and supportPeople and culturePosted 4 days ago
About the job
The Senior Case Manager position at Allianz is all about guiding customers through their recovery journey with empathy and expertise. This role is crucial in ensuring that every case management action is completed with care, fostering positive experiences for those in need. The team thrives on collaboration, innovation, and a shared commitment to making a meaningful impact.
You'll be responsible for
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Supporting customers
Supporting customers step-by-step through our Case Management and Injury Management programs.✅
Ensuring quality actions
Ensuring all case management actions are completed on time and with quality of a positive customer experience in mind.💬
Building relationships
Developing trusted relationships with the customers that you support.What we're looking for
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2+ years case management experience
Experience in NSW Workers Compensation or Work Cover NSW.View fit
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Empathetic customer-focused approach
Ability to understand and support injured workers effectively.View fit
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Mentoring experience
Experience guiding and supporting other case managers.View fit
View more
