Datacom11 followers58 jobs

Senior CCaaS & AI Solutions Architect

SeniorFull-timeHybridSydney NSW, AustraliaMelbourne VIC, AustraliaAdelaide SA, AustraliaPosted 4 weeks agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

This job is about being a Solution Architect in the Customer Experience & Contact Centre Solutions team at Datacom. You will play a crucial role in designing and delivering innovative, multi-platform solutions that enhance customer service across various sectors. The team thrives on collaboration and flexibility, allowing you to find the best work-life balance while making a significant impact.

You'll be responsible for

🤝

Engaging with clients

Understanding clients' customer journey, operational environment, and pain points to deliver tailored solutions.
📊

Developing solution blueprints

Creating solution blueprints, reference architectures, and technical proposals for AI-enabled contact centre transformations.
🔗

Coordinating with technology partners

Ensuring seamless delivery by collaborating with technology partners and internal teams throughout the project lifecycle.

Key criteria

🛠️

Customer experience solution design

Broad experience in designing customer experience solutions.

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🤖

Conversational AI expertise

Hands-on experience with deploying Conversational AI solutions.

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📊

CCaaS platform experience

Proven track record with platforms like Genesys Cloud or Amazon Connect.

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View more

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer experience solution design
Broad experience in designing customer experience solutions.

View

Conversational AI expertise
Hands-on experience with deploying Conversational AI solutions.

View

CCaaS platform experience
Proven track record with platforms like Genesys Cloud or Amazon Connect.

View

API integration knowledge
Familiarity with API-driven integrations in customer platforms.

View

Consultative skills
Strong skills in mapping customer journeys and transformation strategies.

View

A meaningful career starts with a match

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