About the job
This job is about being a Solution Architect in the Customer Experience & Contact Centre Solutions team at Datacom. You will play a crucial role in designing and delivering innovative, multi-platform solutions that enhance customer service across various sectors. The team thrives on collaboration and flexibility, allowing you to find the best work-life balance while making a significant impact.
You'll be responsible for
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Engaging with clients
Understanding clients' customer journey, operational environment, and pain points to deliver tailored solutions.📊
Developing solution blueprints
Creating solution blueprints, reference architectures, and technical proposals for AI-enabled contact centre transformations.🔗
Coordinating with technology partners
Ensuring seamless delivery by collaborating with technology partners and internal teams throughout the project lifecycle.Key criteria
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Customer experience solution design
Broad experience in designing customer experience solutions.View
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Conversational AI expertise
Hands-on experience with deploying Conversational AI solutions.View
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CCaaS platform experience
Proven track record with platforms like Genesys Cloud or Amazon Connect.View
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