NSW Department of Customer Service42 followers526 jobs

Senior Change and Capability Partner

SeniorFull-timeHybridSydney, NSW, AustraliaPosted 1 week agoVerified 21 hours ago
Pending fitX of Y criteria met

About the job

The Senior Change & Capability Partner at the Independent Review Office (IRO) is a pivotal job focused on driving strategic transformation initiatives that enhance customer experiences and service delivery. This position plays a crucial role in uplifting organisational capability, ensuring that new ways of working are embedded and that teams are equipped with the skills needed for sustainable change. The IRO values collaboration and innovation, fostering a supportive environment where team members can thrive and contribute to meaningful community impact.

You'll be responsible for

🚀

Leading transformation initiatives

Lead and contribute to strategic transformation initiatives that improve customer outcomes, service delivery and business performance.
📈

Embedding capability uplift

Embed capability uplift into transformation work by strengthening service design, change, customer insight and problem-solving skills across teams.
📊

Monitoring transformation outcomes

Monitor and measure transformation and capability outcomes, providing insights to inform decision-making and continuous improvement.

Key criteria

📈

Experience in transformation initiatives

Demonstrated experience leading business or digital transformation efforts.

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🛠️

Service design expertise

Proven capability in service design and user research methodologies.

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🤝

Stakeholder engagement skills

Strong ability to influence and build relationships with stakeholders.

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5 criteria for this job
Experience in transformation initiatives
Demonstrated experience leading business or digital transformation efforts.

View

Service design expertise
Proven capability in service design and user research methodologies.

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Stakeholder engagement skills
Strong ability to influence and build relationships with stakeholders.

View

Analytical problem-solving
Experience analyzing complex problems to develop practical solutions.

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Capability uplift experience
Experience in coaching and facilitating knowledge sharing across teams.

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