NSW Department of Customer Service33 followers383 jobs

Senior Change and Capability Partner

SeniorFull-timeHybridSydney, NSW, AustraliaPosted 1 month agoVerified 17 hours ago
Pending fitX of Y criteria met

About the job

The Senior Change & Capability Partner is a pivotal role at the Independent Review Office, focusing on driving strategic transformation initiatives that enhance customer experiences and improve service delivery. This position is essential for uplifting organisational capability and fostering a culture of continuous improvement. The team thrives on collaboration and innovation, working closely with stakeholders to ensure sustainable outcomes.

Meet the team

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You'll be responsible for

🚀

Leading transformation initiatives

Leading and contributing to strategic transformation initiatives that improve customer outcomes and business performance.
📈

Embedding capability uplift

Embedding capability uplift into transformation work by strengthening service design and customer insight skills across teams.
📊

Monitoring transformation outcomes

Monitoring and measuring transformation and capability outcomes to inform decision-making and continuous improvement.

Key criteria

📈

Business transformation experience

Demonstrated experience leading business transformation in complex environments.

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🛠️

Service design skills

Strong capability in service design and user research methodologies.

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🤝

Stakeholder engagement ability

Proven ability to influence and build commitment to change.

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5 criteria for this job
Business transformation experience
Demonstrated experience leading business transformation in complex environments.

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Service design skills
Strong capability in service design and user research methodologies.

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Stakeholder engagement ability
Proven ability to influence and build commitment to change.

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Analytical problem-solving
Experience analyzing complex problems and developing practical solutions.

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Capability uplift experience
Experience in coaching and knowledge sharing for capability enhancement.

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