Senior Claims Consultant, Group Claims - AusSuper
About the job
The Senior Claims Consultant at TAL is a vital position focused on managing complex life insurance claims while ensuring compliance with policies and regulations. This job offers an opportunity to make a meaningful impact on customers' lives by providing exceptional service and support. The team thrives on collaboration, flexibility, and a commitment to inclusivity, making it a great fit for those who are passionate about reimagining insurance.
You'll be responsible for
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Managing life insurance claims
Proactively manage a portfolio of complex life insurance claims in accordance with TAL’s claims philosophy and procedures.✅
Ensuring compliance
Ensure all claims management adheres to TAL policies, external regulations, and industry guidelines.📞
Communicating with stakeholders
Maintain regular communication with customers, advisers, and stakeholders regarding claims status and expectations.Key criteria
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2-3 years in life insurance claims management
Experience managing complex life insurance claims portfolios is essential.View
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Customer service excellence
Proven ability to build rapport and empathy with clients.View
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Advanced time management skills
Demonstrated ability to prioritize tasks effectively.View
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