TAL Australia5 followers43 jobs

Senior Claims Consultant - REST

SeniorFull-timeOfficeSydney NSW, AustraliaPosted 5 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

As a Senior Claims Consultant at TAL, you will play a vital role in guiding customers through life insurance claims with care and expertise. This position is all about making a meaningful difference in people's lives while working alongside passionate colleagues in a supportive environment. The team values collaboration, flexibility, and inclusivity, creating an inspiring atmosphere where everyone can thrive.

Meet the team

About the company

You'll be responsible for

📂

Managing claims portfolio

Proactively managing a portfolio of complex Group Life claims in accordance with TAL’s claims philosophy and procedures.
🤝

Providing customer support

Delivering a best-in-class experience for customers and clients through regular communication and managing expectations.
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Collaborating with stakeholders

Working with internal and external stakeholders to gather critical information and ensure effective claims management.

Key criteria

📊

4-6 years of claims experience

Proven experience in Group Life Insurance claims management.

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🤝

Customer service skills

Ability to build rapport and empathy with clients.

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📑

Claims systems proficiency

Experience navigating systems like Fineos and Excel.

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5 criteria for this job
4-6 years of claims experience
Proven experience in Group Life Insurance claims management.

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Customer service skills
Ability to build rapport and empathy with clients.

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Claims systems proficiency
Experience navigating systems like Fineos and Excel.

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Analytical and problem-solving skills
Demonstrated ability to analyze complex information.

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Time management skills
Advanced skills in prioritizing tasks effectively.

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