Zurich Australia
SeniorFull-timeHybridSydney NSW, AustraliaCustomer service and supportHuman resources consultingPosted 4 months ago
About the job
EML is a leading Workers Compensation and Personal Injury Claims Management business dedicated to helping individuals regain their lives through ongoing support during their return-to-work journey. With a vibrant culture and over 4,000 dedicated employees, the organization is committed to investing in its workforce for long-term career growth. Join a purpose-driven team that values collaboration and mentorship, making a real difference in people's lives.
You'll be responsible for
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Managing claims
Pro-actively manage a portfolio of workers compensation claims to achieve the optimum outcome of early and sustainable return to work with reasonable claim costs.🤝
Collaborating with stakeholders
Collaborate with medical professionals, employers, brokers, rehab providers and other stakeholders to create an effective Return to Work strategy.🛠️
Supporting workers and employers
Assist the worker and employer with the claim process, providing support, managing expectations and ensuring timely access to required services to support return to work and injury recovery.What we're looking for
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3+ years claims management experience
Proven experience managing claims within the New Zealand Accident Compensation Scheme.View fit
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Empathetic communication skills
Demonstrated ability to provide customer-centric support with resilience.View fit
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Attention to detail
Strong focus on accuracy for effective stakeholder engagement.View fit
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