Senior Manager - Service & Retention (12m contract)
About the job
The Senior Manager, Service & Retention Lifecycle Marketing is a pivotal role that drives the strategy for service and retention communications across fixed and mobile products. This job is all about transforming essential communications into clear, customer-friendly experiences that build trust and support retention. The team thrives on collaboration, working closely with various departments to ensure effective communication across channels and brands.
You'll be responsible for
📋
Owning lifecycle strategy
Own the lifecycle strategy for service and retention communications across fixed and mobile portfolios, ensuring clarity and compliance.✉️
Leading communication design
Lead the design and optimisation of end-to-end communication journeys, ensuring messages are clear and aligned to customer needs.👥
Developing team capabilities
Lead and develop a team of 3, building capability in lifecycle strategy and fostering a strong team culture.Key criteria
📈
6+ years in lifecycle marketing
Proven experience in lifecycle marketing within regulated environments.View
🤝
Cross-functional stakeholder leadership
Experience leading complex teams and influencing senior leaders.View
✉️
Journey design and communication strategy
Strong capability in creating clear, customer-friendly communications.View
View more
.png?w=1640&q=75)
