Senior Claims Specialist, Group Claims - AusSuper (Specialist Team)
About the job
The Senior Claims Consultant at TAL plays a vital role in managing complex life insurance claims, ensuring compliance with regulations, and delivering exceptional customer service. This position offers an opportunity to make a direct impact on the lives of Australians while working in a collaborative and supportive environment. TAL values flexibility, inclusivity, and personal growth, making it a fantastic place to develop your career.
You'll be responsible for
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Managing complex life insurance claims
Proactively manage a portfolio of complex life insurance claims in accordance with TAL’s claims philosophy and procedures.✅
Ensuring compliance with regulations
Adhere to external regulations and TAL policies to ensure accurate and compliant claims management.🔄
Contributing to process improvement
Support the Team Manager in embedding changes and best practices within the team.Key criteria
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2-3 years in life insurance claims management
Experience managing complex life insurance claims effectively.View
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Customer service excellence
Ability to build rapport and empathy with clients.View
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Advanced time management skills
Proven ability to prioritize tasks efficiently.View
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