EML Group
SeniorFull-timeHybridSydney NSW, AustraliaBrisbane QLD, AustraliaAdelaide SA, AustraliaMelbourne VIC, AustraliaPerth WA, AustraliaTweed Heads NSW, AustraliaGosford NSW 2250, AustraliaCanberra ACT, AustraliaGeelong VIC 3220, AustraliaParramatta NSW 2150, AustraliaNewcastle NSW, AustraliaCustomer service and supportHuman resources consultingPosted 1 week ago
About the job
EML is a leading Workers Compensation and Personal Injury Claims Management business dedicated to helping individuals regain their lives through ongoing support during their return-to-work journey. With over 4,000 dedicated employees, EML fosters a learning culture that invests in its workforce for long-term career growth. Join a purpose-driven organization where collaboration and mentorship are at the heart of the Claims team.
You'll be responsible for
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Managing claims
Pro-actively manage a portfolio of workers compensation claims to achieve the optimum outcome of early and sustainable return to work with reasonable claim costs.đ¤
Collaborating with stakeholders
Collaborate with medical professionals, employers, brokers, rehab providers and other stakeholders to create an effective Return to Work strategy.đ ď¸
Supporting workers
Assist the worker and employer with the claim process, providing support, managing expectations and ensuring timely access to required services to support return to work and injury recovery.What we're looking for
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3+ years claims management experience
Demonstrated experience managing claims within the New Zealand Accident Compensation Scheme.View fit
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Empathetic communication skills
Proven ability to provide customer-centric support with resilience.View fit
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Attention to detail
Strong focus on accuracy for effective stakeholder engagement.View fit
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