About the job
The Client Delivery Executive is a vital position responsible for the daily delivery, governance, and financial performance of managed services for a government client, with a primary focus on Service Desk operations. This job plays a crucial role in ensuring that services are delivered according to contractual commitments and service levels, while fostering a collaborative environment with delivery teams and service line leadership. The team thrives on accountability, continuous improvement, and clear communication.
You'll be responsible for
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Managing service delivery ownership
Overseeing day-to-day service delivery across the account, acting as the primary operational contact for the client and internal teams.👥
Providing service desk leadership & oversight
Directly overseeing service desk performance and managing SLAs, incident trends, and customer satisfaction.📋
Supporting account governance & controls
Ensuring service performance, risks, and actions are tracked and managed in line with governance requirements.Key criteria
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NV2 security clearance
Possession of NV2 security clearance for government access.View
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Service Desk management experience
Demonstrated experience managing Service Desk operations in IT service delivery.View
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ITSM process knowledge
Strong understanding of ITSM processes and service performance metrics.View
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