Senior Contact Centre Team Leader
About the job
This job is an exciting opportunity to step into a leadership role at Qscan Group, a respected healthcare organisation. As a Team Leader, you will have a real impact on patient care and team performance by fostering a positive culture and driving operational improvements. The team values collaboration, innovation, and personal development, ensuring that everyone feels supported to do their best work every day.
You'll be responsible for
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Driving team performance
Driving team performance to exceed KPIs through positive reinforcement, coaching, and regular 1:1 sessions.📈
Monitoring productivity
Monitoring productivity, holding individuals accountable, and supporting achievement of targets and professional standards.🌈
Creating an inclusive environment
Creating a safe, inclusive, and engaging team environment that recognises success and encourages collaboration.What we're looking for
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Contact centre experience (2+ years)
Demonstrated experience in a contact centre environment is essential.View
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Team leadership experience
Proven experience in a Team Leader or acting leadership role.View
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Performance data analysis skills
Ability to analyse performance metrics for continuous improvement.View
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