Senior Coordinator - Business Operations
About the job
The Senior Coordinator Business Operations Complaints at Building Commission NSW is a pivotal job that drives quality improvement across the Complaints team. By enhancing processes, systems, and operational consistency, this position plays a crucial role in ensuring high-quality service delivery. The team thrives on collaboration and innovation, creating an environment where everyone can contribute to meaningful work that positively impacts the community.
You'll be responsible for
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Leading business improvement initiatives
Lead and support business improvement, quality uplift and operational projects.🛠️
Developing processes and procedures
Develop, review and implement processes, procedures, guidance material and resources.📈
Monitoring performance and KPIs
Monitor performance, service standards, trends and KPIs to identify improvement opportunities.Key criteria
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Business operations coordination experience
Demonstrated experience coordinating business operations or regulatory activities.View
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Strong communication skills
Proven ability to prepare reports and briefings effectively.View
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Analytical and problem-solving skills
Experience using data to support decision-making processes.View
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