NSW Department of Customer Service40 followers498 jobs

Senior Coordinator - Business Operations

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 5 days agoVerified 21 hours ago
Pending fitX of Y criteria met

About the job

The Senior Coordinator Business Operations Complaints at Building Commission NSW is a pivotal job that drives quality improvement across the Complaints team. By enhancing processes, systems, and operational consistency, this position plays a crucial role in ensuring high-quality service delivery. The team thrives on collaboration and innovation, creating an environment where everyone can contribute to meaningful work that positively impacts the community.

Meet the team

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You'll be responsible for

🚀

Leading business improvement initiatives

Lead and support business improvement, quality uplift and operational projects.
🛠️

Developing processes and procedures

Develop, review and implement processes, procedures, guidance material and resources.
📈

Monitoring performance and KPIs

Monitor performance, service standards, trends and KPIs to identify improvement opportunities.

Key criteria

📊

Business operations coordination experience

Demonstrated experience coordinating business operations or regulatory activities.

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📝

Strong communication skills

Proven ability to prepare reports and briefings effectively.

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🔍

Analytical and problem-solving skills

Experience using data to support decision-making processes.

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A meaningful career starts with a match

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4 criteria for this job
Business operations coordination experience
Demonstrated experience coordinating business operations or regulatory activities.

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Strong communication skills
Proven ability to prepare reports and briefings effectively.

View

Analytical and problem-solving skills
Experience using data to support decision-making processes.

View

Stakeholder engagement expertise
Proven experience building productive relationships with stakeholders.

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