NSW Department of Customer Service43 followers539 jobs

Senior Coordinator Customer Service

SeniorFull-timeHybridSydney, NSW, AustraliaMangrove Mountain NSW 2250, AustraliaSydney NSW, AustraliaPosted 2 months agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The Senior Coordinator, Customer Service is a vital position within the Long Service Corporation, responsible for managing customer service functions and leading a dedicated team. This role plays a crucial part in enhancing service delivery and ensuring positive outcomes for customers and stakeholders. Collaboration and continuous improvement are at the heart of how the team operates, making it an exciting opportunity to contribute to meaningful change.

You'll be responsible for

📞

Managing customer service functions

Overseeing the end-to-end delivery of customer service functions and leading multiple teams to improve service outcomes.
👩‍🏫

Supervising and coaching staff

Allocating work and developing customer service staff to maintain a culture of achievement and accountability.
📝

Providing technical advice

Delivering quality, timely, and accurate advice on operational policy development and legislative impacts.

Key criteria

👥

Team leadership experience

Proven experience leading customer service teams effectively.

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📊

Performance analysis skills

Demonstrated ability to evaluate and improve team performance.

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🛠️

Technology proficiency

Experience with relevant systems, especially LSC systems.

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4 criteria for this job
Team leadership experience
Proven experience leading customer service teams effectively.

View

Performance analysis skills
Demonstrated ability to evaluate and improve team performance.

View

Technology proficiency
Experience with relevant systems, especially LSC systems.

View

Workload management
Proven ability to prioritize and manage multiple tasks.

View