NSW Department of Customer Service43 followers539 jobs

Senior Coordinator, Mediation

SeniorFull-timeHybridSydney NSW, AustraliaPosted 5 months agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The Senior Coordinator, Mediation is a pivotal job within the NSW Fair Trading, Rental Branch, where you will lead a dedicated team in delivering fair and efficient dispute resolution services. This opportunity allows you to make a real impact by helping to resolve disputes early and maintaining trust in the rental system. The team thrives on collaboration, innovation, and a commitment to continuous improvement, ensuring a positive experience for all parties involved.

You'll be responsible for

👥

Leading and managing a team

Lead and manage a team delivering dispute resolution services in accordance with legislation and NSW Fair Trading policies.
🔍

Overseeing complex disputes

Oversee complex disputes and escalations, providing expert advice and quality assurance.
🌟

Fostering a customer-centric culture

Foster a customer-centric and performance-driven culture within the team.

Key criteria

⚖️

Dispute resolution management experience

Experience managing teams in dispute resolution or regulatory environments.

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🤝

Strong stakeholder management skills

Demonstrated ability to engage and collaborate with diverse stakeholders.

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📊

Analytical and conflict resolution skills

Proven analytical skills to resolve conflicts effectively.

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Meet the team

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5 criteria for this job
Dispute resolution management experience
Experience managing teams in dispute resolution or regulatory environments.

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Strong stakeholder management skills
Demonstrated ability to engage and collaborate with diverse stakeholders.

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Analytical and conflict resolution skills
Proven analytical skills to resolve conflicts effectively.

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Understanding of relevant legislation
Sound knowledge of legislation and dispute resolution practices.

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Tertiary qualifications in relevant fields
Qualifications in law, management, or dispute resolution.

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