NSW Department of Customer Service24 followers178 jobs

Senior Coordinator, Mediation

SeniorFull-timeHybridSydney NSW, AustraliaProfessional servicesPeople and culturePosted 3 months agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Senior Coordinator, Mediation is a pivotal job within the NSW Fair Trading, Rental Branch, where you will lead a dedicated team in delivering fair and efficient dispute resolution services. This opportunity allows you to make a real impact by helping to resolve disputes early and maintaining trust in the rental system. The team thrives on collaboration, innovation, and a commitment to continuous improvement, ensuring a positive experience for all parties involved.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

👥

Leading and managing a team

Lead and manage a team delivering dispute resolution services in accordance with legislation and NSW Fair Trading policies.
🔍

Overseeing complex disputes

Oversee complex disputes and escalations, providing expert advice and quality assurance.
🌟

Fostering a customer-centric culture

Foster a customer-centric and performance-driven culture within the team.

Key criteria

⚖️

Dispute resolution management experience

Experience managing teams in dispute resolution or regulatory environments.

View

🤝

Strong stakeholder management skills

Demonstrated ability to engage and collaborate with diverse stakeholders.

View

📊

Analytical and conflict resolution skills

Proven analytical skills to resolve conflicts effectively.

View

View more

A meaningful career starts with a match

View your fit

5 criteria for this job
Dispute resolution management experience
Experience managing teams in dispute resolution or regulatory environments.

View

Strong stakeholder management skills
Demonstrated ability to engage and collaborate with diverse stakeholders.

View

Analytical and conflict resolution skills
Proven analytical skills to resolve conflicts effectively.

View

Understanding of relevant legislation
Sound knowledge of legislation and dispute resolution practices.

View

Tertiary qualifications in relevant fields
Qualifications in law, management, or dispute resolution.

View

Similar jobs

View all
NSW Department of Customer Service
NSW Department of Customer Service
Senior Coordinator, Compliance ProgramsSydney, NSW · Full-time
The Senior Coordinator, Compliance Programs is a pivotal job within the NSW Fair Trading Division, focusing on developing and delivering educational initiatives that enhance regulatory capability across New South Wales. This role is essential in shaping a customer-centered approach to compliance, ensuring that stakeholders are engaged and informed. The team thrives on collaboration, innovation, and a commitment to making a real difference in the community.
NSW Department of Customer Service
NSW Department of Customer Service
Senior Coordinator, Culinary and AgritourismAustralia · Full-time
The Senior Coordinator, Culinary and Agritourism at Destination NSW is a pivotal job that focuses on enhancing the visitor economy through high-quality culinary and agritourism experiences. This role is all about collaboration, as you will work closely with various businesses across the state, providing them with valuable insights and support. The team thrives on creativity and innovation, ensuring that every project contributes positively to the vibrant visitor economy in New South Wales.
NSW Department of Customer Service
NSW Department of Customer Service
Senior Coordinator Customer ServiceNSW · Mangrove Mountain, NSW · Sydney, NSW · Full-time
The Senior Coordinator, Customer Service is a vital position within the Long Service Corporation, responsible for managing customer service functions and leading a dedicated team. This role plays a crucial part in enhancing service delivery and ensuring positive outcomes for customers and stakeholders. Collaboration and continuous improvement are at the heart of how the team operates, making it an exciting opportunity to contribute to meaningful change.
RMIT University
RMIT University
Senior Coordinator, Workforce PlanningMelbourne, VIC · Full-time
This job is about being the Senior Coordinator for Workforce Planning, where you will lead a dynamic team dedicated to managing the casual academic lifecycle and providing essential support on Workday-related tasks. Your impact will be felt across the College as you drive process improvements and ensure compliance with policies. The team thrives on collaboration and innovation, making it a great place for those who enjoy working together to achieve common goals.