Senior Coordinator, Mediation
About the job
The Senior Coordinator, Mediation is a pivotal job within the NSW Fair Trading, Rental Branch, where you will lead a dedicated team in delivering fair and efficient dispute resolution services. This opportunity allows you to make a real impact by helping to resolve disputes early and maintaining trust in the rental system. The team thrives on collaboration, innovation, and a commitment to continuous improvement, ensuring a positive experience for all parties involved.
You'll be responsible for
👥
Leading and managing a team
Lead and manage a team delivering dispute resolution services in accordance with legislation and NSW Fair Trading policies.🔍
Overseeing complex disputes
Oversee complex disputes and escalations, providing expert advice and quality assurance.🌟
Fostering a customer-centric culture
Foster a customer-centric and performance-driven culture within the team.Key criteria
⚖️
Dispute resolution management experience
Experience managing teams in dispute resolution or regulatory environments.View
🤝
Strong stakeholder management skills
Demonstrated ability to engage and collaborate with diverse stakeholders.View
📊
Analytical and conflict resolution skills
Proven analytical skills to resolve conflicts effectively.View
View more
