NSW Department of Customer Service43 followers558 jobs

Senior Coordinator - Business Operations

SeniorFull-timeHybridSydney NSW, AustraliaPosted 1 month agoVerified 13 hours ago
Pending fitX of Y criteria met

About the job

The Senior Coordinator Business Operations Complaints at Building Commission NSW plays a crucial role in enhancing the Complaints team's efficiency and effectiveness. By driving quality improvement initiatives, this job directly contributes to resolving disputes and supporting consumers and businesses across NSW. The team thrives on collaboration, innovation, and a commitment to professional development, making it an inspiring environment for personal and career growth.

You'll be responsible for

🚀

Leading business improvement initiatives

Lead and support business improvement, quality uplift and operational projects.
📝

Developing processes and procedures

Develop, review and implement processes, procedures, guidance material and resources.
📈

Monitoring performance and KPIs

Monitor performance, service standards, trends and KPIs to identify improvement opportunities.

Key criteria

📊

Business operations coordination experience

Proven experience coordinating business operations or regulatory activities.

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📝

Strong communication skills

Demonstrated ability to prepare reports and briefings effectively.

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🔍

Analytical and problem-solving skills

Experience using data to identify issues and support decisions.

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Meet the team

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5 criteria for this job
Business operations coordination experience
Proven experience coordinating business operations or regulatory activities.

View

Strong communication skills
Demonstrated ability to prepare reports and briefings effectively.

View

Analytical and problem-solving skills
Experience using data to identify issues and support decisions.

View

Stakeholder engagement expertise
Proven ability to build productive relationships with stakeholders.

View

Quality improvement experience
Experience implementing practical quality improvements in processes.

View

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