NSW Department of Climate Change, Energy, the Environment and Water9 followers78 jobs

Senior Customer Support Officer

SeniorFull-timeOfficeParramatta NSW 2150, AustraliaPosted 5 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job is about being the first point of contact for Development Coordination Authority (DCA) enquiries, providing fast and accurate answers through a centralised service. The impact of this role is significant as it contributes to shaping and embedding a new operating model for planning coordination, directly influencing housing, infrastructure, and sustainable communities across New South Wales. The team values collaboration, support, and a commitment to delivering high-quality service.

Meet the team

About the company

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You'll be responsible for

📞

Being the go-to contact for DCA enquiries

Delivering quick, accurate guidance through a centralised Front Door service.
🔍

Handling complex queries

Translating technical and legislative information into clear guidance and maintaining records to track issues and performance.
📊

Creating and maintaining resources

Spotting recurring enquiry drivers and process gaps, producing clear reports and correspondence to build customer trust.

Key criteria

📚

Knowledge of NSW planning legislation

Understanding of relevant legislation and codes of practice.

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🤝

Customer service experience

Demonstrated experience managing customer enquiries effectively.

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⚖️

Ability to manage priorities

Proven experience handling competing priorities and high workloads.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Knowledge of NSW planning legislation
Understanding of relevant legislation and codes of practice.

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Customer service experience
Demonstrated experience managing customer enquiries effectively.

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Ability to manage priorities
Proven experience handling competing priorities and high workloads.

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Strong communication skills
Experience communicating clearly with diverse stakeholders, both written and verbal.

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Degree qualification
Relevant degree or equivalent experience in a related discipline.

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