Australian Financial Complaints Authority34 jobs

Senior Delivery Lead, Values Stream

SeniorFull-timeHybridMelbourne VIC, AustraliaProfessional servicesInformation technologyPosted 3 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

The Senior Delivery Lead at AFCA is a pivotal job that drives the end-to-end delivery of a major value stream within the Scams EDR program. This opportunity allows you to make a real impact by integrating strategy, customer experience, and technology to improve complaint resolution for Australians. The team values collaboration, inclusivity, and a commitment to fairness, creating a supportive environment where every voice is heard.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

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Leading delivery

Lead end-to-end delivery of a critical value stream or program of work, ensuring alignment with strategic goals.
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Translating strategy

Translate strategy into executable roadmaps and measurable outcomes, guiding teams towards success.
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Managing risk and budgets

Manage risk, budgets, dependencies, and delivery assurance to maintain project integrity and success.

Key criteria

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Experience leading transformation programs

Proven experience leading large-scale, technology-enabled transformation programs.

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Enterprise delivery capability

Deep capability in enterprise delivery beyond just project management.

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Agile/SAFe experience

Strong experience working in Agile/SAFe environments at scale.

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View your fit

4 criteria for this job
Experience leading transformation programs
Proven experience leading large-scale, technology-enabled transformation programs.

View

Enterprise delivery capability
Deep capability in enterprise delivery beyond just project management.

View

Agile/SAFe experience
Strong experience working in Agile/SAFe environments at scale.

View

Stakeholder influence
Demonstrated success influencing senior stakeholders and navigating complexity.

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