About the job
As a Senior Director of APAC GTM Operations at Zendesk, you will play a pivotal role in transforming data into actionable decisions and driving growth through effective processes. Your impact will resonate across the organization as you help the region achieve its targets while delivering exceptional customer experiences. The team thrives on collaboration, transparency, and a shared commitment to excellence.
You'll be responsible for
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Championing business transparency
Drive a weekly operating cadence that gives Sales, Customer Success, and Finance leaders real-time visibility into pipeline, forecast accuracy, and renewal health.📅
Running world-class planning
Own annual and quarterly GTM planning—capacity models, segmentation, quotas, and compensation design—aligned with Zendesk’s global frameworks.💡
Unlocking insights with AI & BI
Partner with RevOps and Data teams to embed AI-powered forecasting, Clari/SFDC dashboards, and self-service analytics that surface risks and opportunities early.What we're looking for
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10+ years in GTM/Sales Operations
Proven experience in high-growth SaaS environments.View
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Experience with AI and LLMs
Demonstrated use of AI to enhance business processes.View
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End-to-end territory & quota design
Success managing sales compensation for >$300M ARR.View
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