Senior Director, Customer Success Manager
About the job
The Senior Director, Customer Success Manager at Duck Creek Technologies is a pivotal position that focuses on executive-level ownership and strategic leadership of significant global customer relationships. This job is crucial for ensuring customer success, retention, and overall account health in complex enterprise environments. The team thrives on collaboration, autonomy, and a commitment to delivering exceptional customer experiences.
You'll be responsible for
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Maintaining executive accountability
Overseeing customer satisfaction, retention, and operational performance for strategic enterprise accounts.🤝
Developing trusted advisor relationships
Building and sustaining relationships with executive and senior-level customer stakeholders.😊
Driving customer satisfaction
Engaging proactively with customers to improve relationship health and satisfaction metrics.Key criteria
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Customer success experience
Minimum of 9 years in customer success or related fields.View
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Executive relationship management
Demonstrated experience managing executive-level customer relationships.View
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SaaS delivery knowledge
Strong understanding of SaaS delivery models and software lifecycle management.View
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