Duck Creek Technologies2 jobs

Senior Director, Customer Success Manager

SeniorDirectorFull-timeHybridSydney NSW, AustraliaPosted 3 weeks agoVerified 4 weeks ago
Pending fitX of Y criteria met

About the job

The Senior Director, Customer Success Manager at Duck Creek Technologies is a pivotal position that focuses on executive-level ownership and strategic leadership of significant global customer relationships. This job is crucial for ensuring customer success, retention, and overall account health in complex enterprise environments. The team thrives on collaboration, autonomy, and a commitment to delivering exceptional customer experiences.

Meet the team

About the company

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You'll be responsible for

🔍

Maintaining executive accountability

Overseeing customer satisfaction, retention, and operational performance for strategic enterprise accounts.
🤝

Developing trusted advisor relationships

Building and sustaining relationships with executive and senior-level customer stakeholders.
😊

Driving customer satisfaction

Engaging proactively with customers to improve relationship health and satisfaction metrics.

Key criteria

📊

Customer success experience

Minimum of 9 years in customer success or related fields.

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🤝

Executive relationship management

Demonstrated experience managing executive-level customer relationships.

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💼

SaaS delivery knowledge

Strong understanding of SaaS delivery models and software lifecycle management.

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A meaningful career starts with a match

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4 criteria for this job
Customer success experience
Minimum of 9 years in customer success or related fields.

View

Executive relationship management
Demonstrated experience managing executive-level customer relationships.

View

SaaS delivery knowledge
Strong understanding of SaaS delivery models and software lifecycle management.

View

Strategic account planning
Experience leading strategic account planning for growth and retention.

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