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Senior Financial Support Case Manager

SeniorFull-timeHybridSydney NSW, AustraliaFinanceProfessional servicesPosted 2 days agoVerified 4 weeks ago
Pending fitX of Y criteria met

About the job

The Senior Financial Support Case Manager job at ING is all about supporting customers through financial hardships with empathy and clarity. This role is crucial in guiding customers while ensuring compliance with regulatory standards. The Financial Health team values collaboration and is dedicated to delivering positive outcomes for customers.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📊

Managing a portfolio of complex hardship cases

Delivering fair and sustainable customer outcomes while overseeing challenging situations.
⚠️

Acting as an escalation point

Providing support for challenging or sensitive customer situations, ensuring effective resolutions.
🔄

Supporting day-to-day team operations

Including workflow allocation and SLA management to enhance team efficiency.

Key criteria

📊

Extensive experience in financial hardship

Proven background in managing complex financial hardship cases.

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👥

Coaching and mentoring experience

Demonstrated ability to guide team members in high-volume settings.

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📜

Strong regulatory knowledge

In-depth understanding of NCCP, NCC, and relevant frameworks.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Extensive experience in financial hardship
Proven background in managing complex financial hardship cases.

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Coaching and mentoring experience
Demonstrated ability to guide team members in high-volume settings.

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Strong regulatory knowledge
In-depth understanding of NCCP, NCC, and relevant frameworks.

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Advanced analytical skills
Capability to assess financial situations and serviceability effectively.

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Excellent communication skills
Ability to influence and guide others through negotiation.

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