EML Group
Senior IDR Claims Case Manager
SeniorFull-timeHybridSydney NSW, AustraliaCustomer service and supportOperations consultingPosted 1 month ago
About the job
Join Zurich on an exciting journey as a Senior IDR Claims Case Manager, where you will play a crucial role in handling complex disputes and driving positive impact in the insurance industry. This position offers a unique opportunity to contribute to a values-led organization that prioritizes wellbeing and sustainability. Collaborate with a dynamic team that values growth, transformation, and making a real difference for customers and communities.
You'll be responsible for
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Handling complex disputes
Partnering with the IDR Manager to manage escalated disputes involving General Insurance & Life Insurance claims.📈
Contributing to reporting and analysis
Conducting case studies and reviewing processes to strengthen regulatory compliance and drive operational efficiency.🌱
Delivering training and mentoring
Supporting capability uplift by mentoring team members and providing constructive feedback.What we're looking for
📜
Advanced expertise in insurance claims management
Proven experience managing complex insurance claims effectively.View fit
🤝
Strong background in customer service
Demonstrated ability to resolve complex issues and rebuild trust.View fit
📊
Solid understanding of regulatory requirements
Knowledge of Insurance Contracts Act and ASIC IDR standards.View fit
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