About the job
As a Senior Integrations Engineer at Vanta, you will play a crucial role in ensuring high-quality customer support by owning day-to-day execution for the Integrations Support squad. This position is all about bridging support and engineering, where you will provide technical leadership, drive operational excellence, and mentor team members. Vanta's kind and talented team values collaboration and continuous improvement, making it a great place to grow your career.
You'll be responsible for
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Resolving integration issues
Resolve incoming integration issues by leveraging modern frameworks and tooling (TypeScript, React, Node.js).🏆
Owning support experience
Own the support experience for complex integration tickets, setting quality standards and coaching the team on troubleshooting best practices.📚
Building documentation
Build and maintain internal knowledge bases, troubleshooting runbooks, and documentation to enable the broader support team to resolve common integration issues independently.Key criteria
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5+ years of technical experience
Proven background in software engineering with enterprise customer support.View
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Strong technical communication skills
Ability to explain complex issues to technical and non-technical stakeholders.View
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Deep troubleshooting and debugging skills
Experience with logs, APIs, and root cause analysis in distributed systems.View
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