ServiceNow10 followers54 jobs

Senior Manager, Expert Services (Tech Workflow & NowAssist)

SeniorFull-timeOfficeSydney NSW, AustraliaProfessional servicesInformation technologyCustomer successPosted 3 months ago
Pending fitX of Y criteria met

About the job

This job is about leading a dynamic team within the Customer Excellence Group at ServiceNow, focusing on driving customer satisfaction and maximizing business value through the ServiceNow platform. The impact of this job is significant, as it involves transforming how organizations work by providing expert guidance and fostering a culture of collaboration and continuous learning. The team thrives on innovation and is dedicated to making ServiceNow the best buying decision for its customers.

You'll be responsible for

👥

Developing and leading a team

Fostering a values-led culture with strong team engagement and ongoing professional development.
🏆

Championing customer transformation

Ensuring ServiceNow solutions align with business goals and drive measurable outcomes.
📈

Providing strategic leadership

Serving as the focal point for delivery matters and escalations, guiding customers and internal teams.

Key criteria

👥

Proven leadership experience

Demonstrated experience leading diverse teams in professional services.

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🔍

10+ years in consulting

Extensive background in enterprise-wide business transformation solutions.

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💻

Technical delivery expertise

Experience with ServiceNow, especially in Technology Workflows and NowAssist.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Proven leadership experience
Demonstrated experience leading diverse teams in professional services.

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10+ years in consulting
Extensive background in enterprise-wide business transformation solutions.

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Technical delivery expertise
Experience with ServiceNow, especially in Technology Workflows and NowAssist.

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Strong relationship-building skills
Ability to engage effectively with customers and internal teams.

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Problem-solving mindset
Focus on delivering measurable business value through transformation.

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