Transport NSW2 followers89 jobs

Senior Manager IT Command Centre

SeniorFull-timeHybridMacquarie Park NSW 2113, AustraliaInformation technologyPosted 1 day agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

This job is about leading the IT Command Centre, where you will manage IT operations and ensure seamless technology experiences for customers. Your impact will be significant as you drive the resolution of high-priority incidents and coordinate teams during outages. The team values collaboration, trust, and innovation, creating a supportive environment for everyone to thrive.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🖥️

Leading IT operations management

Overseeing end-to-end management of IT operations, including event, incident, and major incident management across a 24x7 environment.
🔗

Coordinating during outages

Acting as the central authority during outages, coordinating multiple teams and suppliers while maintaining strong communication with senior stakeholders.
🔄

Driving continuous improvement

Focusing on performance management, continuous improvement, and risk mitigation to ensure service reliability and operational excellence.

Key criteria

🛠️

IT operations management experience

Proven experience managing IT operations in a command centre environment.

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📊

Incident management expertise

Deep expertise in incident and major incident management processes.

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🤝

Stakeholder communication skills

Demonstrated ability to engage effectively with senior stakeholders.

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A meaningful career starts with a match

View your fit

5 criteria for this job
IT operations management experience
Proven experience managing IT operations in a command centre environment.

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Incident management expertise
Deep expertise in incident and major incident management processes.

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Stakeholder communication skills
Demonstrated ability to engage effectively with senior stakeholders.

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Analytical problem-solving skills
Strong analytical skills for resolving complex technical issues.

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24x7 operational experience
Experience operating in a fast-paced 24x7 IT environment.

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