Senior Manager Systemic Customer Issues
About the job
Join the Group Customer Relations team as a Senior Manager – Customer Systemic Issues and embark on a journey that truly matters. This job is all about supporting the resolution of customer issues and guiding businesses to promote fair outcomes. The team thrives on collaboration and is dedicated to enhancing the risk culture through effective complaint management.
You'll be responsible for
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Role modeling a risk mindset
Inspiring, influencing and leading the identification, examination and response to potential systemic issues, including responses to regulators such as AFCA.🕵️♂️
Investigating systemic issues
Role modeling inquisitive investigation of potential systemic issues, identifying and exploring critical questions and problem solving with stakeholders.📈
Delivering quality reporting
Delivering relevant and quality reporting to senior stakeholders on systemic issues arising from complaints.Key criteria
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Bachelor’s degree in a related field
Preferred educational background for understanding complex issues.View
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Experience in risk, compliance, or regulatory roles
Demonstrated background in managing systemic issues effectively.View
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Critical thinking and problem-solving skills
Essential for investigating and addressing systemic customer issues.View
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