Commonwealth Bank102 followers179 jobs

Senior Manager Systemic Issue Regulatory Engagement

SeniorContractHybridSydney NSW, AustraliaPosted 4 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

Exciting opportunity to join the Group Customer Relations team as a Senior Manager – Systemic Issues Regulatory Engagement. This position plays a crucial role in overseeing complaint handling and managing customer feedback, ensuring fair outcomes and enhancing risk culture. The team thrives on collaboration, transparency, and a commitment to advocating for customers.

Meet the team

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You'll be responsible for

📄

Delivering responses

Deliver quality and transparent responses to external systemic issue investigations.
🌐

Building relationships

Collaboratively engage and build strong relationships with stakeholders across CBA (including business, risk, legal and compliance functions) and AFCA.
🚀

Leading regulatory responses

Autonomously lead regulatory responses and manage conflicting priorities.

Key criteria

🎓

Bachelor's degree in a related field

Required educational background for informed decision-making.

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🔍

Experience in risk or compliance

Proven experience in Risk, Compliance, Legal, or Regulatory roles.

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📝

Excellent communication skills

Demonstrated ability to adapt communication for diverse audiences.

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A meaningful career starts with a match

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5 criteria for this job
Bachelor's degree in a related field
Required educational background for informed decision-making.

View

Experience in risk or compliance
Proven experience in Risk, Compliance, Legal, or Regulatory roles.

View

Excellent communication skills
Demonstrated ability to adapt communication for diverse audiences.

View

Stakeholder management experience
Experience influencing and managing relationships across teams.

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Ability to manage conflicting priorities
Proven capability to balance priorities and meet tight deadlines.

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