Senior Market Services Officer
About the job
The Senior Market Services Officer at ATCO Gas is a pivotal role that combines technical expertise with exceptional service. This job is all about supporting the Team Leader and guiding the team to ensure the Market Services function operates at its best. Collaboration and relationship-building are key, as you will be the go-to person for technical queries and a champion for continuous improvement.
You'll be responsible for
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Supporting the Team Leader
Acting as a trusted escalation point and subject matter expert for the Team Leader Market Services.🌐
Building relationships
Building and maintaining positive, professional relationships with retailers and system vendors.📞
Handling queries
Handling basic metering queries and providing seamless customer service.Key criteria
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Customer billing and metering systems knowledge
Solid exposure to customer billing and metering systems is essential.View
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Analytical mindset
Exceptional attention to detail and problem-solving skills are crucial.View
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Confident communication skills
Strong written and verbal communication abilities are necessary.View
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