Australian Financial Complaints Authority34 jobs

Senior Ombudsman, Banking and Finance (Small Business & Transactions)

SeniorFull-timeHybridMelbourne VIC, AustraliaProfessional servicesLegalPosted 1 week agoVerified 1 week ago
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About the job

The Senior Ombudsman for Small Business and Transactions at AFCA is a pivotal job that shapes fair outcomes and influences industry standards. This position offers an incredible opportunity to lead a dedicated team in resolving complex banking and finance disputes, while fostering a culture of collaboration and accountability. Join a passionate team that values every voice and is committed to making a real impact in the community.

You'll be responsible for

🌟

Leading and inspiring a team

Lead and inspire a team of Ombudsman and Adjudicators to ensure fair and consistent decision-making.
🤝

Coaching and mentoring

Provide professional and technical leadership, coaching, and mentoring to team members for their growth.
🤝

Managing relationships

Support AFCA’s relationships with small business and consumer groups, government bodies, and industry associations.

Key criteria

📚

Relevant legal qualifications

Possession of qualifications in law relevant to finance.

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💼

Banking and finance experience

5+ years of experience in banking and finance sectors.

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🧑‍🏫

Leadership experience

Demonstrated experience leading and coaching senior professionals.

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Meet the team

About the company

View your fit

5 criteria for this job
Relevant legal qualifications
Possession of qualifications in law relevant to finance.

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Banking and finance experience
5+ years of experience in banking and finance sectors.

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Leadership experience
Demonstrated experience leading and coaching senior professionals.

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Analytical skills
Proven ability to analyze complex legal concepts effectively.

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High-level communication skills
Strong interpersonal skills for engaging diverse community members.

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