Australian Financial Complaints Authority2 followers118 jobs

Senior Ombudsman, Small Business

SeniorFull-timeHybridSydney NSW, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Senior Ombudsman for Small Business and Transactions at AFCA is a pivotal job that shapes fair outcomes and influences industry standards. This position is all about making a real impact by resolving complex banking and finance disputes while leading a dedicated team. AFCA values collaboration and inclusivity, creating a supportive environment where every voice matters.

You'll be responsible for

🌟

Leading and inspiring a team

Lead and inspire a team of Ombudsman and Adjudicators to ensure fair and consistent decision-making for complaints.
🤝

Coaching and mentoring

Provide professional and technical leadership, coaching, and mentoring to develop team members' skills and performance.
🤝

Managing relationships

Support AFCA’s relationships with small business and consumer groups, government bodies, and other stakeholders to improve industry standards.

Key criteria

⚖️

Legal qualifications

Relevant legal qualifications essential for effective decision-making.

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🏦

Banking and finance experience

Proven experience in banking and finance sectors required.

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📊

Analytical skills

Demonstrated analytical skills for complex legal concepts.

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Meet the team

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5 criteria for this job
Legal qualifications
Relevant legal qualifications essential for effective decision-making.

View

Banking and finance experience
Proven experience in banking and finance sectors required.

View

Analytical skills
Demonstrated analytical skills for complex legal concepts.

View

Leadership experience
Experience leading and coaching professionals to drive change.

View

Communication skills
High-level communication skills for diverse community engagement.

View

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