Australian Financial Complaints Authority34 jobs

Senior Ombudsman, Small Business

SeniorFull-timeHybridSydney NSW, AustraliaProfessional servicesLegalPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Senior Ombudsman for Small Business and Transactions at AFCA is a pivotal job that shapes fair outcomes and influences industry standards. This position is all about making a real impact by resolving complex banking and finance disputes while leading a dedicated team. AFCA values collaboration and inclusivity, creating a supportive environment where every voice matters.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🌟

Leading and inspiring a team

Lead and inspire a team of Ombudsman and Adjudicators to ensure fair and consistent decision-making for complaints.
🤝

Coaching and mentoring

Provide professional and technical leadership, coaching, and mentoring to develop team members' skills and performance.
🤝

Managing relationships

Support AFCA’s relationships with small business and consumer groups, government bodies, and other stakeholders to improve industry standards.

Key criteria

⚖️

Legal qualifications

Relevant legal qualifications essential for effective decision-making.

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🏦

Banking and finance experience

Proven experience in banking and finance sectors required.

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📊

Analytical skills

Demonstrated analytical skills for complex legal concepts.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Legal qualifications
Relevant legal qualifications essential for effective decision-making.

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Banking and finance experience
Proven experience in banking and finance sectors required.

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Analytical skills
Demonstrated analytical skills for complex legal concepts.

View

Leadership experience
Experience leading and coaching professionals to drive change.

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Communication skills
High-level communication skills for diverse community engagement.

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