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Senior Platform Architect (Customer Excellence Group - ServiceNow)

SeniorFull-timeOfficeCanberra ACT, AustraliaProfessional servicesInformation technologyCustomer successPosted 1 month ago
View your fit0 of 9 criteria met

About the job

The Expert Services Senior Platform Architect position is a unique opportunity to join a dynamic team at ServiceNow, where you will play a crucial role in helping customers establish a solid technical foundation on the ServiceNow Platform. This job is all about guiding organizations to improve their outcomes through innovative solutions and best practices. The team thrives on collaboration, creativity, and a commitment to making the world work better for everyone.

You'll be responsible for

👥

Collaborating with customers

Working closely with customers, including executives and technical teams, to structure and implement solutions that meet their needs.
📊

Guiding technical governance

Managing technical governance and ensuring the delivery model aligns with best practices for long-term success.
💼

Supporting sales efforts

Assisting in scoping and estimating engagements to support the sales process.

Skills you'll need

🛠️

Technical advisory expertise

Ability to provide technical guidance and support to customers, ensuring they establish a strong foundation on the ServiceNow Platform.
🤝

Consultative approach

Skill in engaging with customers and stakeholders to understand their needs and translate them into effective solutions.
🤖

AI integration experience

Experience in leveraging AI to enhance work processes and decision-making.
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Meet the team

About the company

View your fit

0 of 5 criteria met
AI integration experience
Experience leveraging AI for decision-making and workflow automation.

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8+ years in professional services
Progressive experience in a professional services organization.

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Enterprise architecture expertise
Demonstrated experience in enterprise architecture and cloud applications.

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Management consulting background
Experience in management consulting with a focus on complex problem resolution.

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Technical governance management
Proven ability to manage technical governance and reduce technical debt.

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