About the job
The Senior Problem Manager job at Datacom is all about connecting people and technology to solve challenges and create opportunities. This position plays a crucial role in ensuring that major incidents are resolved effectively, preventing future occurrences and enhancing service delivery. The team thrives on collaboration, supporting each other across locations while learning from some of the best in the industry.
You'll be responsible for
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Leading Problem Management processes
Conducting Root Cause Analysis for all major problems, driving required fixes through to completion, and maintaining governance across all non-major problems.👥
Providing strong leadership
Ensuring that agreed service levels are met and all relevant procedures are adhered to.🤝
Building trusted relationships
Establishing connections with customers and Datacom teams to enable effective delivery and collaboration.Key criteria
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5+ years in problem management
Experience leading problem management in IT managed services.View
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ITIL Foundation knowledge
Understanding of ITIL principles for effective service delivery.View
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Strong leadership skills
Ability to lead teams and build trusted relationships.View
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