Datacom10 followers55 jobs

Senior Problem Manager

SeniorFull-timeHybridSydney NSW, AustraliaMelbourne VIC, AustraliaAdelaide SA, AustraliaBrisbane QLD, AustraliaProfessional servicesInformation technologyPosted 2 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

The Senior Problem Manager at Datacom plays a crucial role in connecting people and technology to solve challenges and create opportunities. This position is all about collaboration, as you will work closely with delivery teams and Account Operational Managers to identify root causes of major incidents and prevent them from recurring. The team thrives on support and learning from each other, making it a fantastic opportunity for anyone looking to advance their Service Delivery career.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

⚙️

Leading Problem Management processes

Conducting Root Cause Analysis for all major problems, driving required fixes through to completion, and maintaining governance across all non-major problems.
🏆

Providing strong leadership

Ensuring that agreed service levels are met and all relevant procedures are adhered to.
🤝

Building trusted relationships

Establishing effective collaboration with customers and Datacom teams to enable successful delivery.

Key criteria

🔍

Problem management experience

5+ years in a Problem Manager role or similar.

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🛠️

ITIL Foundation knowledge

Solid understanding of ITIL principles and practices.

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🤝

Customer relationship skills

Proven ability to build trusted relationships with stakeholders.

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A meaningful career starts with a match

View your fit

4 criteria for this job
Problem management experience
5+ years in a Problem Manager role or similar.

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ITIL Foundation knowledge
Solid understanding of ITIL principles and practices.

View

Customer relationship skills
Proven ability to build trusted relationships with stakeholders.

View

Analytical problem-solving
Experience using tools for root cause analysis and solutions.

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