About the job
The Senior Product Manager job at ING is all about shaping and enhancing the Everyday Banking experience for customers. This position plays a crucial role in driving growth by developing, managing, and overseeing the end-to-end lifecycle of Retail products, services, channels, and processes. Collaboration is key, as you will work closely with squad members to create seamless customer experiences while achieving ING’s business objectives.
You'll be responsible for
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Determining business and product requirements
Determine and formulate the business and product requirements for existing and new products and services within the legislative and regulatory frameworks and in line with customer interests.🛠️
Designing product strategy
Design a strategy for products, channels, promotion, and product and process quality, in keeping with ING’s brand and local and global strategic and regulatory objectives and with a customer perspective as the optimal starting point to create an ideal customer journey.📈
Monitoring product performance
Monitor product and customer performance, using data and insights to identify opportunities for continuous improvement and optimisation of the customer journey.Key criteria
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Experience in banking or financial services
Demonstrated experience in banking, especially transaction banking or payments.View
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Stakeholder management skills
Proven ability to communicate and build relationships across teams.View
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Project delivery experience
Experience managing projects with a focus on prioritising outcomes.View
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