Senior Product Manager Knowledge (ECDD)
About the job
This job is about leading the charge in transforming knowledge management within Financial Crime Operations. As a Senior Product Manager, you will play a crucial role in ensuring that strategic initiatives are effectively delivered, enhancing customer experiences and operational efficiency. The team thrives on collaboration, innovation, and a commitment to continuous improvement.
You'll be responsible for
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Translating vision into usable assets
Responsible for translating the vision into usable assets for the users, ensuring clarity and usability.🔍
Understanding customer needs
Understanding customer needs and turning them into clear product requirements to enhance user experience.⚙️
Managing product change initiatives
Managing product change initiatives to continuously improve the product offering and processes, enhancing customer outcomes and value.Key criteria
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Knowledge management experience
Proven experience in knowledge management within complex operational environments.View
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Content strategy expertise
Strong background in content strategy and customer-facing collateral development.View
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AI-enabled change leadership
Experience leading technology and AI-driven transformations in knowledge delivery.View
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