Senior Product Manager Knowledge (Sanctions, Screening, GCO, LEA)
About the job
This job is about leading strategic initiatives within the Financial Crime Operations team at CommBank. As a Senior Product Manager, you will play a crucial role in enhancing customer experiences and operational efficiency through effective governance and product development. The team thrives on collaboration, innovation, and a commitment to continuous improvement.
You'll be responsible for
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Understanding customer needs
Deeply understanding customer needs and business requirements, converting insights into clear, prioritised product requirements.🚀
Translating product vision
Translating the product vision into actionable and user-friendly assets that deliver value to customers.✅
Validating AI outputs
Validating AI-generated outputs to ensure they meet quality standards and effectively support customer experience and operational efficiency.Key criteria
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Proven experience in knowledge management
Demonstrated background in managing knowledge within complex environments.View
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Strong content strategy skills
Experience in creating and managing customer-facing collateral.View
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Leadership and stakeholder engagement
Ability to build relationships and collaborate effectively.View
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