Transport NSW3 followers130 jobs

Senior Resource Governance Officer

SeniorFull-timeHybridMascot NSW 2020, AustraliaPosted 1 week agoVerified 6 hours ago
Pending fitX of Y criteria met

About the job

This job is all about diving into the world of IT support, where you will tackle challenges head-on and grow alongside a dynamic team. Your contributions will lead to seamless operations that enhance efficiency for millions of customers. The team thrives on collaboration and continuous improvement, making it an exciting environment to be a part of.

Meet the team

About the company

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You'll be responsible for

🖥️

Providing end-user IT support

Diagnosing, resolving, and managing incidents and service requests while maintaining hardware, systems, and applications.
🤝

Delivering excellent customer service

Collaborating with technical teams, stakeholders, and vendors to troubleshoot issues and meet service level expectations.
📈

Contributing to continuous improvement

Supporting knowledge management, documenting processes, and assisting with IT projects while mentoring team members.

Key criteria

🖥️

Level 1 IT support experience

Hands-on experience in providing Level 1 IT support.

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🔧

Troubleshooting skills

Proven ability to diagnose and resolve PC/LAN issues.

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📊

Active Directory management

Experience managing user accounts through Active Directory and SCCM.

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A meaningful career starts with a match

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5 criteria for this job
Level 1 IT support experience
Hands-on experience in providing Level 1 IT support.

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Troubleshooting skills
Proven ability to diagnose and resolve PC/LAN issues.

View

Active Directory management
Experience managing user accounts through Active Directory and SCCM.

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ITIL principles knowledge
Understanding of IT service management principles in ITIL environments.

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Flexible work availability
Demonstrated flexibility for varied hours and on-call support.

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