About the job
Join the high-performing Managed Services Team at Data#3, an Employer of Choice for 10 years running! As a Senior Systems Engineer, you will provide Level 3 operational support, installation, and configuration of systems, software, and infrastructure. This exciting opportunity blends business-as-usual tasks with project work, all while being part of a culture that values honesty, excellence, agility, respect, and teamwork.
You'll be responsible for
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Managing customer incidents
Managing and resolving customer incidents, problems, and requests to required service level targets in a hands-on customer-facing technical job.📈
Ensuring service levels
Ensuring established Service Levels are maintained against pre-determined SLA’s for optimal performance.⚙️
Operating within ITIL processes
Operating within ITIL service management processes including incident, problem, and change management.Key criteria
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Senior Systems Engineer experience
Proven success in complex environments as a Senior Systems Engineer.View
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Advanced Windows Server knowledge
Advanced knowledge of Microsoft Windows Server (2016-2022) configuration and troubleshooting.View
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Azure experience
Experience in supporting and managing Azure environments.View
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