Datacom11 followers60 jobs

Senior Systems Engineer

SeniorFull-timeHybridPerth WA, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

As a Senior Systems Engineer in the Managed Services team, you will play a crucial role in supporting enterprise customers across various industries. Your expertise will help maintain stability and drive improvements while mentoring others. The team values collaboration and flexibility, often working on-site with customers while also embracing the benefits of remote work.

Meet the team

About the company

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You'll be responsible for

🖥️

Providing technical support

Providing Level 3 technical support across servers, storage, networks, and Microsoft environments.
⚠️

Managing incidents

Managing incidents, problems, and service requests; ensuring timely resolution and customer satisfaction.
🔧

Performing system maintenance

Performing system maintenance, patching, upgrades, and configuration changes.

Key criteria

🖥️

Level 3 technical support experience

Proven experience in Level 3 support within managed services environments.

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💻

Expertise in Windows Server and M365

Strong knowledge of Windows Server, Active Directory, and Microsoft 365.

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🔧

Troubleshooting complex issues

Demonstrated ability to resolve complex technical problems under pressure.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Level 3 technical support experience
Proven experience in Level 3 support within managed services environments.

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Expertise in Windows Server and M365
Strong knowledge of Windows Server, Active Directory, and Microsoft 365.

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Troubleshooting complex issues
Demonstrated ability to resolve complex technical problems under pressure.

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Excellent communication skills
Experience engaging effectively with customers and technical teams.

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Exposure to cloud platforms
Familiarity with Azure or AWS and automation tools like PowerShell.

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