ServiceNow
Senior Tech Lead - Telephony Services
About the job
The Senior Tech Lead at Westpac is an exciting opportunity to shape the future of Fax and SMS services. This job plays a crucial role in ensuring seamless service delivery while leading improvement initiatives that enhance overall performance. The team values collaboration and innovation, working in a hybrid model to support a balanced work-life experience.
You'll be responsible for
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Overseeing end-to-end delivery of Fax and SMS services
Manage the complete delivery process for Fax and SMS services, ensuring quality and efficiency.🔧
Leading continuous and service improvement initiatives
Drive initiatives aimed at enhancing service quality and performance.📈
Managing overall service performance across MTTR, OLA and SLA
Ensure that service performance metrics are met and maintained effectively.What we're looking for
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Excellent written and verbal communication skills
Essential for effective collaboration and documentation.View fit
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5+ years of technical document writing experience
Demonstrates capability in creating ITSD and SSD documentation.View fit
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Advanced Power BI skills
Critical for data analysis and reporting.View fit
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