Optus
SeniorFull-timeHybridAustraliaInformation technologyCustomer successPosted 1 day ago
About the job
The Senior Technical Project Specialist position is all about leading complex technical projects in contact centres. This job is crucial for driving integration and infrastructure initiatives from concept to delivery, ensuring they meet deadlines, stay on budget, and align with business goals. The team thrives on collaboration and innovation, creating a dynamic and supportive environment where everyone can grow and succeed.
You'll be responsible for
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Leading technical delivery
Lead technical delivery for IT infrastructure, networks, and Telstra products, ensuring successful project outcomes.⏳
Owning project timelines
Own project timelines, resources, and outcomes, proactively resolving issues and managing risks.🤝
Engaging with partners
Engage with partners and teams, translating complex requirements into clear actions for successful project execution.What we're looking for
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Proven technical project management experience
Demonstrated experience managing large-scale technical projects.View fit
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Background in contact centre environments
Solid understanding of contact centre operations and challenges.View fit
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Agile and Waterfall delivery expertise
Experience with both Agile and Waterfall project management methodologies.View fit
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