Unisys3 followers66 jobs

Senior Technical Service Desk

SeniorFull-timeHybridCanberra ACT, AustraliaCustomer service and supportInformation technologyPosted 22 hours ago
Pending fitX of Y criteria met

About the job

This job is about joining Unisys as a Level 1 Support Agent, where you will play a crucial role in providing exceptional IT support to Federal Government clients. Your contributions will not only help resolve technical issues but also enhance customer satisfaction and support the team's success. Unisys fosters a collaborative work environment, offering industry-leading training and opportunities for career progression in the exciting field of Information Technology.

You'll be responsible for

🛠️

Providing 1st Level IT Support

Responding to and resolving customer requests related to software, hardware, and network operations difficulties, ensuring fast, efficient, and friendly service.
📝

Documenting calls and incidents

Accurately recording calls and incidents in the system to maintain data integrity and support tracking.
📈

Managing time and workload

Ensuring timely responses and resolutions to meet predetermined service levels, contributing to overall team efficiency.

Key criteria

🔒

Active NV1 Security Clearance

Possession of NV1 Security Clearance is essential for access.

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💻

1 year of IT service desk experience

Experience providing first-level IT support is crucial.

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📞

Customer service experience

Demonstrated ability to deliver friendly and efficient service.

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Meet the team

Think you're a good fit?See what the hiring team are looking for

About the company

View your fit

5 criteria for this job
Active NV1 Security Clearance
Possession of NV1 Security Clearance is essential for access.

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1 year of IT service desk experience
Experience providing first-level IT support is crucial.

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Customer service experience
Demonstrated ability to deliver friendly and efficient service.

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Relevant IT education or training
Completion of a relevant certificate course or equivalent experience.

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Flexibility for 24/7 shifts
Willingness to work rotating shifts, including nights and weekends.

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