About the job
This job is about joining Unisys as a Level 1 Support Agent, where you will play a crucial role in providing exceptional IT support to Federal Government clients. Your contributions will directly impact customer satisfaction and operational efficiency. The team thrives in a collaborative environment, offering opportunities for growth and career progression in the exciting field of Information Technology.
You'll be responsible for
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Providing 1st Level IT Support
Delivering fast, efficient, and friendly support to resolve customer requests related to software, hardware, and network operations.📝
Documenting calls and incidents
Accurately recording all calls and incidents to maintain clear communication and tracking.📊
Managing time and workload
Ensuring that all tasks are completed within predetermined service levels, contributing to team efficiency.Key criteria
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Active NV1 Security Clearance
Possession of NV1 Security Clearance for access to sensitive information.View
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1 year of IT service desk experience
Demonstrated experience providing first-level IT support.View
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Customer service experience
Background in delivering friendly and efficient customer support.View
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