The Missing Link1 follower9 jobs

Senior Technical Specialist

SeniorContractHybridMelbourne VIC, AustraliaInformation technologySoftware engineeringPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

This job is about being at the forefront of cyber defence, helping organisations stay secure while building a rewarding sales career. The impact of this position is significant, as it ensures the availability and performance of enterprise network services, directly influencing customer satisfaction. The team thrives in a supportive and collaborative environment, where innovation and growth are encouraged.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🔄

Owning incident lifecycle

Own the end-to-end lifecycle of incidents, problems, changes, and service requests, ensuring timely resolution.
🚨

Managing high-severity incidents

Actively manage high-severity incidents (P1/P2) with urgency and precision to minimize impact.
🔍

Proactive monitoring

Monitor and manage enterprise networks to identify and resolve issues before they impact customers.

Key criteria

🔌

Network and infrastructure engineering experience

5+ years of hands-on experience in network engineering.

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🌐

Customer-facing NOC experience

3+ years in a customer-facing NOC or managed services environment.

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🔒

Network security expertise

Proven experience with routing, switching, and SD-WAN technologies.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Network and infrastructure engineering experience
5+ years of hands-on experience in network engineering.

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Customer-facing NOC experience
3+ years in a customer-facing NOC or managed services environment.

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Network security expertise
Proven experience with routing, switching, and SD-WAN technologies.

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ITIL/ITSM framework knowledge
Demonstrated understanding of ITIL/ITSM processes and practices.

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Active NV1 clearance
Australian Citizen with current NV1 clearance or higher required.

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