Pilbara Ports7 jobs

Senior Technology Service Desk Officer

Mid levelSeniorFull-timeHybridPort Hedland WA 6721, AustraliaCustomer service and supportInformation technologyPosted 3 months agoVerified 2 weeks ago
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About the job

This job is about providing essential IT support services at Pilbara Ports, which plays a vital role in the success of the communities it serves. The position emphasizes the importance of teamwork, diversity, and inclusion, creating a workplace where everyone feels valued and respected. The team thrives on collaboration and is dedicated to fostering a positive and engaging work environment.

You'll be responsible for

💻

Providing IT support services

Responsible for the effective provision of level 1 and 2 IT support services across Pilbara Ports.
📋

Coordinating business applications

Coordinate business applications, ICT, procurement, and asset management to ensure smooth operations.
🤝

Collaborating with teams

Work independently and collaborate confidently with teams across different levels and departments within the organization.

Key criteria

💻

Technical support experience

Demonstrated experience providing level 1 and 2 ICT support.

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🖥️

Windows 11 and Microsoft Office 365 knowledge

Proven knowledge of troubleshooting Windows 11 and Office 365.

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🤝

Customer service orientation

Experience fostering a strong customer service culture.

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Meet the team

About the company

View your fit

5 criteria for this job
Technical support experience
Demonstrated experience providing level 1 and 2 ICT support.

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Windows 11 and Microsoft Office 365 knowledge
Proven knowledge of troubleshooting Windows 11 and Office 365.

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Customer service orientation
Experience fostering a strong customer service culture.

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Procurement and asset management skills
Background in coordinating ICT procurement and asset management.

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Diversity and inclusion commitment
Engagement in promoting an inclusive workplace culture.

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