Senior Technology Service Desk Officer
About the job
This job is about providing essential IT support services at Pilbara Ports, which plays a vital role in the success of the communities it serves. The position emphasizes the importance of teamwork, diversity, and inclusion, creating a workplace where everyone feels valued and respected. The team thrives on collaboration and is dedicated to fostering a positive and engaging work environment.
You'll be responsible for
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Providing IT support services
Responsible for the effective provision of level 1 and 2 IT support services across Pilbara Ports.📋
Coordinating business applications
Coordinate business applications, ICT, procurement, and asset management to ensure smooth operations.🤝
Collaborating with teams
Work independently and collaborate confidently with teams across different levels and departments within the organization.Key criteria
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Technical support experience
Demonstrated experience providing level 1 and 2 ICT support.View
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Windows 11 and Microsoft Office 365 knowledge
Proven knowledge of troubleshooting Windows 11 and Office 365.View
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Customer service orientation
Experience fostering a strong customer service culture.View
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