Senior Transition to ASP Analyst
About the job
This job is all about embracing challenges and growing through them. By joining the team, you'll play a crucial role in creating seamless operations that enhance efficiency for millions of customers. Collaboration and continuous improvement are at the heart of how the team works, ensuring that everyone contributes to a supportive and dynamic environment.
You'll be responsible for
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Providing IT support
Providing timely end-user IT support by diagnosing, resolving, and managing incidents and service requests while maintaining hardware, systems, and applications.🤝
Delivering customer service
Delivering excellent customer service and collaborating with technical teams, stakeholders, and vendors to troubleshoot issues and meet service level expectations.📈
Contributing to continuous improvement
Supporting knowledge management, documenting processes, analysing incident trends, assisting with IT projects, and mentoring team members.Key criteria
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Level 1 IT support experience
Hands-on experience providing Level 1 IT support for users.View
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Troubleshooting skills
Proven ability to diagnose and resolve PC/LAN issues.View
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Microsoft Windows proficiency
Experience supporting Microsoft Windows environments effectively.View
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