Service Analyst Officer
About the job
The Service Analyst Officer position at State Library is an exciting opportunity to join the ICT Services Business Engagement team, where you will deliver frontline service desk and end-user support. This job plays a crucial role in providing responsive technical assistance, ensuring that staff and clients receive timely resolutions to their support tickets in a dynamic environment. The team values strong customer engagement and practical troubleshooting skills, making it a great fit for someone passionate about technology and service.
You'll be responsible for
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Providing technical support
Delivering responsive technical support to staff and clients, managing incidents and service requests through the service desk.🔍
Troubleshooting technology issues
Diagnosing and resolving end-user technology and application issues within a managed enterprise device environment.🌐
Supporting digital services
Assisting in the delivery of digital services for staff and public access technologies.Key criteria
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ICT service desk experience
Proven experience in an ICT service desk or similar support environment.View
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Troubleshooting skills
Demonstrated capability in resolving end-user technology issues.View
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Customer engagement skills
Strong skills in engaging and supporting staff and clients.View
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