Queensland Government
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Service Analyst Officer

JuniorMid levelFull-timeHybridBrisbane QLD, AustraliaPosted 7 months agoVerified 22 hours ago
Pending fitX of Y criteria met

About the job

The Service Analyst Officer position at State Library is an exciting opportunity to join the ICT Services Business Engagement team, where you will deliver frontline service desk and end-user support. This job plays a crucial role in providing responsive technical assistance, ensuring that staff and clients receive timely resolutions to their support tickets in a dynamic environment. The team values strong customer engagement and practical troubleshooting skills, making it a great fit for someone passionate about technology and service.

You'll be responsible for

🆘

Providing technical support

Delivering responsive technical support to staff and clients, managing incidents and service requests through the service desk.
🔍

Troubleshooting technology issues

Diagnosing and resolving end-user technology and application issues within a managed enterprise device environment.
🌐

Supporting digital services

Assisting in the delivery of digital services for staff and public access technologies.

Key criteria

🖥️

ICT service desk experience

Proven experience in an ICT service desk or similar support environment.

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🔧

Troubleshooting skills

Demonstrated capability in resolving end-user technology issues.

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📞

Customer engagement skills

Strong skills in engaging and supporting staff and clients.

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View more

Meet the team

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5 criteria for this job
ICT service desk experience
Proven experience in an ICT service desk or similar support environment.

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Troubleshooting skills
Demonstrated capability in resolving end-user technology issues.

View

Customer engagement skills
Strong skills in engaging and supporting staff and clients.

View

ITSM or ticketing system knowledge
Experience using ITSM or ticketing systems for incident management.

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Timely resolution focus
Ability to manage and resolve support tickets efficiently.

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A meaningful career starts with a match

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